Customer Care Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Employee Recognition and Rewards
Incentives
Insurance Health & Wellness
HMO
Time Off & Leave
Bereavement Leave, Birthday Leave, Vacation Leave
Work-Life Balance
Flexible Hours
Description
- Respond to customer inquiries via phone, email, and chat.
- Assist customers, resolve inquiries, and maintain service standards.
- Provide accurate information about products and services.
- Resolve customer issues efficiently and effectively.
- Maintain a high level of customer satisfaction.
- Document interactions and updates in the CRM.
- Collaborate with team members to improve processes.
Requirements
- Educational Qualifications: Bachelor’s degree in Business, Communications, or related field.
- Experience Level: No prior experience required; entry-level candidates welcome.
- Skills and Competencies: Excellent communication, problem-solving skills, and proficiency in CRM software.
- Working Conditions: Office environment, may require shift work.
- Qualities and Traits: Patience, empathy, and a positive attitude towards customer satisfaction.
Caryl Faye Dionisio
HR OfficerMetacom Business Process Outsourcing Solution Inc.
Reply 0 Times Today
Working Location
Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
Posted on 02 July 2025
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