27K +ND | TSR/CSR | ONSITE | 6 MNTHS - 1 YR BPO (ANY ACC) EXP | CAVITE
Global Group Innovative Services, Inc.
Job Description
Description
- Provide assistance to customers via phone, email, or chat.
- Diagnose and troubleshoot technical issues related to software and hardware.
- Guide users through problem-solving processes and maintain documentation.
- Collaborate with team members to improve product knowledge and support strategies.
- Ensure high customer satisfaction by delivering timely and effective resolutions.
Requirements
- Educational Qualifications: Degree not required; relevant technical certifications are a plus.
- Experience Level: 1-3 years in a technical support role.
- Skills and Competencies: Proficient in Customer Relationship Management (CRM) software; strong problem-solving and communication skills.
- Responsibilities and Duties: Provide technical assistance, troubleshoot issues, and maintain customer satisfaction.
- Working Conditions: Office or remote work environment, potential for shift work.
- Qualities and Traits: Patient, empathetic, detail-oriented, and tech-savvy individuals are preferred.
Arielle Custodio
HR ManagerGlobal Group Innovative Services, Inc.
Replied 9 minutes ago
Working Location
Ortigas Center. Ortigas Center, Pasig, Metro Manila, Philippines
Posted on 02 April 2025
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