Real Time Analyst

E-Solutions IT Services

ДОМ63.7-72.8K[月絊]
オンサむト - モンテンルパ幎以䞊幎未満の経隓孊歎䞍問正瀟員
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職務内容

犏利厚生

  • 犏利厚生

    クリスマスボヌナス, 䜏宅ロヌン基金, 有絊䌑暇, 医療絊付金, SSS/GSIS

説明

  • Monitor and evaluate customer interactions (calls, chats, and emails) to assess the quality of service provided by agents.
  • Identify patterns, trends, and areas of improvement in customer interactions, especially related to debit/credit card issues and fraud detection.
  • Collaborate with operations and training teams to provide actionable feedback and drive performance improvements.
  • Maintain and update quality monitoring systems and calibration sessions to ensure scoring consistency.
  • Prepare regular quality reports, highlighting insights and recommendations based on data analysis.
  • Ensure compliance with industry regulations, internal policies, and client-specific quality standards.

芁件

  • Minimum 1 year of work experience as a Quality Analyst in a BPO setting.
  • Hands-on experience supporting credit/debit card services and fraud detection processes.
  • Strong analytical skills with the ability to detect trends and draw insights from data and customer interactions.
  • Excellent communication and interpersonal skills.
  • Proficiency in using quality monitoring tools and CRM systems.
  • Knowledge of BPO KPIs, compliance standards, and performance metrics.
Quality Analyst英語カスタマヌサヌビスチヌムプレむダヌ確固ずした劎働倫理テクニカルスキルコヌルセンタヌ金融リテラシヌ
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Patrick Fernando

Senior RecruiterE-Solutions IT Services

3日以内にオンラむン

勀務地

Alabang. Alabang, Muntinlupa, Metro Manila, Philippines

掲茉日 26 May 2025

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E-Solutions IT Services

未出資

<50 埓業人数

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