Autokid Subic Trading Corporation Marketing Specialist

Marketing Specialist

Autokid Subic Trading Corporation

Дин35.3-44.1K[月給]

オンサイト - ケソン市新卒/学生大卒正社員

職務内容

福利厚生

福利厚生
クリスマスボーナス, 住宅ローン基金, 医療給付金, SSS/GSIS
保険健康とウェルネス
歯科保険, 健康保険, 生命保険, HMO
特典報酬
無料の食事, スポーツジム会員, 駐車スペース
専門能力開発
職業訓練
休暇
誕生日休暇, 病気休暇, ひとり親休暇

説明

Customer Account Management:
Serve as the primary point of contact for assigned customers, addressing their needs and providing assistance as required.
Develop and maintain strong relationships with customers, ensuring their satisfaction and fostering loyalty.
Keep customers informed about product availability, special offers, financing options, and warranty information.
Maintain up-to-date customer information and records in the CRM system.
Order Processing and Documentation:
Assist customers with vehicle orders, including taking vehicle specifications, processing sales orders, and managing inventory requests.
Process all required documentation accurately and efficiently, including sales contracts, financing paperwork, and registration forms.
Collaborate with the finance department to facilitate credit applications and loan approvals.
Ensure timely delivery and proper preparation of vehicles for customers.
Sales Support:
Assist the sales team with providing customers with detailed information about vehicles, pricing, promotions, and available features.
Support in scheduling vehicle test drives, coordinating customer appointments, and following up on leads.
Provide customers with accurate information about financing options, trade-in values, and special promotions.
Customer Retention and Relationship Building:
Develop customer loyalty by staying in regular contact, offering maintenance reminders, service specials, and keeping customers informed about new products or services.
Conduct post-sale follow-ups to ensure that customers are satisfied with their vehicles and to identify any further needs or concerns.
Handle customer retention initiatives, ensuring clients return for services, upgrades, and new vehicle purchases.
Product Knowledge and Training:
Stay up-to-date on the latest vehicle models, features, technology, and pricing to effectively assist customers with product-related questions.
Continuously educate yourself on dealership promotions, policies, and financing options to provide accurate information to customers.
Attend training sessions to improve knowledge of automotive products and services.
Sales Reporting and Administration:
Maintain accurate records of customer interactions, sales data, and transactions within the CRM system.
Generate reports for management to analyze customer satisfaction, sales performance, and potential areas for improvement.
Support in tracking customer feedback and assisting in the improvement of overall processes.
Cross-Department Collaboration:
Collaborate with the service department to ensure that customer vehicles are serviced promptly and issues are addressed in a timely manner.
Work with parts and service teams to ensure inventory levels are adequate for customer demands.