• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation
• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
  
  

• Bachelor’s degree, preferably majoring in Computer Sciences, Information Technology or a related field
• Have basic knowledge in IT (web, mobile, software, hardware, network), preferably 1-2 years of experience in IT Operations/Helpdesk, Service Desk, System Administrator or related positions
• Preferably knowledgeable in any IT ticketing system (Jira / ServiceNow etc.)
• Strong analytical and troubleshooting skills
• Demonstrated track record of getting things done in a fast-paced environment
• Open to fresh graduate with no formal work experience

Please refer to job description.