• Assist customers with inquiries and provide support via phone, email, and chat.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain records of customer interactions and document feedback.
• Collaborate with team members to ensure a high level of customer satisfaction.
• Stay up-to-date with product knowledge to offer accurate information and solutions.

Requirements:

• Educational Qualifications: At least Senior High School Graduate in a relevant field preferred, or equivalent experience.
• Experience Level: At least 6 months in a customer service role /or Sales/or Telco basic troubleshooting experience
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong problem-solving abilities.
• Qualities and Traits: Patience and empathy towards customers.
• Working Conditions: Ability to work in a fast-paced environment. Willing to work onsite (Concentrix, Bridgetowne)