A Technical Assistant provides a wide range of administrative and technical support, often working with a specific team of technicians, engineers, or managers. Since the role varies across industries such as IT, healthcare, and manufacturing, the job description must be customized to reflect the specific context. 

Job summary

A Technical Assistant will provide both technical and administrative support to our team. The successful candidate will help ensure the smooth operation of technical processes, manage documentation, and assist with troubleshooting and project coordination. The ideal candidate must be highly organized, detail-oriented, and possess strong communication and problem-solving skills. 

Key responsibilities

• Provide technical support: Assist technicians and engineers with equipment setup, maintenance, and troubleshooting.
• Handle user inquiries: Act as the first point of contact for technical questions from team members or clients, resolving simple issues or escalating complex problems to senior staff.
• Manage technical documentation: Create, organize, and maintain technical reports, user manuals, project plans, and other related documents.
• Coordinate projects: Help manage project timelines, allocate resources, and communicate between technical and non-technical stakeholders.
• Perform administrative duties: Handle general office tasks, including scheduling meetings, managing correspondence, and maintaining organized records.
• Assist with system and software management: Help with software installations, configurations, and upgrades, and potentially manage IT inventory and ticketing systems.
• Support system maintenance: Perform routine maintenance tasks, including system updates, data backups, and monitoring system performance.
• Assist with training: Help facilitate training sessions on new technical tools and procedures for team members and end-users. 

Qualifications

• Education: A high school diploma or GED is often sufficient, though an associate's or bachelor's degree in a relevant technical field (e.g., Computer Science, IT, Engineering) is often preferred.
• Experience: Previous experience in a technical support or administrative role is beneficial. 

Required skills and competencies

• Technical expertise: A basic understanding of computer hardware, software, and networking fundamentals is essential.
• Communication: Excellent written and verbal communication skills are necessary to explain complex technical concepts to non-technical individuals.
• Problem-solving: The ability to troubleshoot issues effectively and identify the root cause of a problem.
• Organizational skills: Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Software proficiency: A working knowledge of MS Office Suite and other productivity and database systems is required.
• Adaptability: A willingness to learn new technologies and adapt to evolving technical landscapes.
• Customer service orientation: A patient and helpful demeanor when assisting colleagues or clients with technical issues.