• Responds to requests and calls from customers related to client specific programs and products
• Identifies and responds to customer’s needs based on designated procedures of account/client
• Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call related information of each call received for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• May perform other client specific duties as necessary and required by program/account
• Other duties as assigned

QUALIFICATIONS:

• No work experience required (BPO experience is an advantage)
• Completed at least Senior High School or College Undergraduate
• Good to excellent communication skills
• Basic computer navigation skills
• Willing to work on site 

Location:

Metro Manila: Makati, Quezon City, Pasay, Alabang, Marikina, Sta. Mesa

Provinces: Pampanga, San Nicolas - Ilocos, Lipa, Davao, Cebu