Job Responsibilities

• Help customers via email, chat, and telephone
• Work together with your team to reach the best customer satisfaction (including other KPIs)
• Manage customer accounts
• Help to resolve customer queries
• Strong customer service skills, highly motivated team player
• Collect and record customer feedback and information, and share with appropriate departments and team members

Skills & Experience

• Excellent communication skills (written and verbal)
• Strong Microsoft Office knowledge
• Background in customer service, this can be face-to-face, online, or via phone calls
• Multi-tasking and time management
• Flexibility to work different shift patterns

Work conditions

• 5 days onsite reporting in U.N Ave, Manila
• Rotational Shift

Benefits Package:

• Quarterly Performance Bonus
• 1-day work-from-home upon regularization
• HMO from day one (plus 1 free dependent)
• Group Life Insurance
• Annual Leave & Sick Leave credits
• Meal Allowance
• Birthday Gift Allowance
• Government Mandated Benefits
• Company Loan
• Teambuilding Allowance
• Work Equipment
• Loyalty Award
• Premium Pay
• Other Statutory Benefits
• Employee Referral Bonus Program

Please refer to job description.