• Provide technical assistance to potential customers during the pre-sales process.
• Collaborate with the sales team to understand customer requirements and demonstrate product capabilities.
• Respond to customer inquiries regarding technical specifications and configurations.
• Prepare and deliver product presentations and demonstrations tailored to customer needs.
• Assist in the development of technical proposal documents and solution specifications.

Requirements

• Job Title: Technical Support Specialist
• Job Function: Pre-Sales Technical Support
• Responsibilities and Duties: Strong understanding of technical products and services offered by the company.
• Qualities and Traits: Excellent communication skills, both verbal and written, to effectively convey technical information.
• Qualities and Traits: Ability to build rapport with clients and understand their business needs.
• Qualities and Traits: Problem-solving mindset with a focus on customer satisfaction.
• Responsibilities and Duties: Experience with product demonstration and technical presentation skills.