The Call Center Agent handles inbound or outbound calls to assist customers with inquiries, complaints, orders, or technical support. This role requires strong communication, empathy, and problem-solving skills.

• Answer inbound calls or make outbound calls professionally and efficiently.
• Assist customers with product/service information, billing, or issue resolution.
• Escalate complex issues to higher-level support if needed.
• Document customer interactions accurately in a ticketing or CRM system.
• Meet performance metrics including call handling time, satisfaction scores, and resolution rate.
• High school graduate or equivalent; BPO experience is a plus.
• Proficient in English communication (verbal and written).
• Familiarity with call center software and tools (e.g., Zendesk, Freshdesk).
• Patience, empathy, and active listening skills.