SAP Basis Admin (1x a month RTO)
Xurpas Enterprise
Job Description
Benefits
Work-Life Balance
Work from Home
Description
- Manage end-to-end customer engagement for SAP S/4HANA Private Cloud.
- Support daily operations, technical setups (e.g., VPN, IP ranges), and disaster recovery testing.
- Handle support tickets and coordinate with technical teams.
- Ensure service delivery meets SLAs and KPIs.
- Provide technical support, monitor issues, and drive continuous improvement.
- Manage additional services and change requests.
- Maintain customer satisfaction, manage escalations, and support critical situations.
- Collaborate with internal client teams (Sales, Presales, Delivery, etc.).
- Review account status and support transitions as needed.
Requirements
- Minimum of 2 years of experience in an SAP BASIS administration role
- Strong knowledge of SAP Basis, S/4HANA, and cloud platforms (Azure, AWS).
- Familiarity with ITSM, HA/DR concepts, and infrastructure tools.
- Excellent communication, customer focus, and problem-solving skills.
- Proficient in English; additional languages are a plus.
- Engineering degree preferred.
- Willingness and ability to work night shifts
- Experience in a client-facing role
- Background in project management
Jhon-Michael Baliuag
Technical RecruiterXurpas Enterprise
Active within three days
Working Location
Taguig
Posted on 14 August 2025
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