• Contract Management

• Oversee the full contract lifecycle of clients, including third-party reseller partners to ensure accuracy and compliance;

• Manage invoicing processes, ensuring timely and correct billing for clients;

• Proactively engaging with Business Development Specialists for contract renewals;Coordinate pre-terminations, ensuring smooth contract closures, if applicable

• Facilitate upgrades and downgrades with the Business Development team, aligning with client needs and internal policies;

• Manage requests for payments, ensuring timely and correct settlements with third-party reseller partners;

• Proactively engaging with Partnership Managers for contract renewals;

• Facilitate changes in commercial and/or payment terms with the Partnership Managers;

• Client-Facing Document Gathering

• Collect, verify, and maintain necessary contractual and financial documents from clients;

• Act as the primary liaison for clients during the document submission process;

• Ensure all required paperwork is received and filed in compliance with company standards. This requires coordination with Operations;

• Revenue and Accruals Tracking

• Together with Finance and Business Development, you will monitor and track revenue streams, ensuring alignment with contractual agreements;

• Together with the Partnership Team, you will monitor and track Cost of Goods Sold, ensuring alignment with contractual agreements;

• Oversee accruals, both revenue and expenses, ensuring financial records reflect accurate Net Sales Revenue recognition;

• Work closely with finance teams to provide accurate reports and insights;

• Governance Department Representation

• Serve as a representative for Governance matters, ensuring compliance with internal policies and external regulations;

• Support audits and internal reviews by providing necessary contract and revenue data;

• and Implement best practices for risk management and financial compliance.

Qualifications:

• Academic Background: Bachelor’s Degree in Business, Marketing, Commerce, Communication, or a related field

• Relevant Work Experience: Minimum of two (2) years of experience in merchant relations, account management, or a similar role within the e-commerce or retail industry.

• Skills & Knowledge:

• Develop comprehensive reports and presentations for management that highlight key insights, oversee contract management, and provide strategic recommendations.

• Proficiency in using Customer Relationship Management (CRM) software and sales tools, as well as Microsoft and Google Workspace tools.

• Frequent travel throughout Metro Manila is necessary, with in-office attendance expected two to three times per week.

• SaaS (Software as a Service) Platforms with a focus on B2B or B2C application

• Strong interpersonal and communication skills, with the ability to build rapport and trust with diverse stakeholders.

• Ability to work independently and collaboratively in a fast-paced environment.

• Strong analytical skills with an aptitude for data-driven decision-making.

Please refer to job description.