Intelegencia CSR Trainer

Intelegencia

Дин42.7-51.3K[Monthly]

On-site - Tarlac3-5 Yrs ExpDiplomaFull-time

Allowances
Meal Allowance
Employee Recognition and Rewards
Annual Appraisal
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, Life Insurance, HMO
Perks Benefits
Free Meals
Time Off & Leave
Birthday Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

Develop and implement effective training programs tailored to credit card customer service.
Facilitate interactive workshops covering key areas such as billing issues, fraud prevention, credit limits, and payment dispute resolution.
Lead onboarding initiatives and provide ongoing training for both new team members and tenured staff.
Offer individualized coaching to help agents improve performance and build confidence.
Collaborate with Quality Assurance and Compliance teams to align training content with company policies and standards.
Create engaging, easy-to-digest learning materials that enhance knowledge retention and practical application.
Monitor industry trends to refine training strategies and ensure relevance.

At least 3 years of customer service experience, ideally within the credit card industry.
Proven ability to design and facilitate effective training sessions.
Excellent communication and presentation skills across all audience levels.
Certifications in Facilitation or Training Management are an advantage.
Proficiency with Microsoft Office and e-learning tools.
A proactive, well-organized, and adaptable approach.

Lean Six Sigma