Contact Center Trainer C2
Pro Integrate PH
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
- Facilitate end-to-end training programs for new hires and existing agents in collections.
- Deliver refresher courses, batch training, and coaching sessions to enhance agent performance.
- Design and implement training modules aligned with collection strategies, objection handling, call flow optimization, and regulatory compliance.
- Collaborate with operations and QA to analyze agent performance and recommend focused interventions.
- Ensure that training materials and delivery methods reflect industry best practices and compliance standards.
- Monitor training effectiveness and provide continuous feedback and reporting.
- Minimum 10 years of experience in Collections Training, preferably in B2B/B2C setup.
- Solid background in BPO training and Banking Operations, especially Retail Collections.
- Strong command of collection techniques, compliance protocols, and call quality frameworks.
- Proven success in delivering high-impact training programs and driving agent performance improvements.
- Amenable to work onsite daily.
- Willing to work Australian shift hours.
- Can start immediately.
Engelbert Fortin
Recruitment Delivery ManagerPro Integrate PH
Active today
Working Location
Taguig. Taguig, Metro Manila, Philippines
Posted on 02 August 2025
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