We are seeking a Customer Support Specialist to support our USA customer base. 

Candidates must have experience in call center operations and possess excellent English communication skills

• Handle many inbound and outbound calls to customers and clients.
• Strong communication skills and the ability to engage effectively with customers.
• Positive attitude and pleasant phone voice.
• Provide exceptional customer service
• Conduct follow-up calls and emails to nurture leads and close sales
• Answer incoming calls, emails, and inquiries and provide information to customers & leads
• Meet Sales targets and contribute to the overall success of the sales team
• NO cold calling 

GENERAL REQUIREMENTS:

• Good command of the English language - Essential for the role
• Excellent communication and listening skills
• Positive attitude and reliable 

TECHNICAL REQUIREMENTS

Computer and Operating System:

• A reliable computer with a modern operating system (Windows 10 or macOS).
• Minimum RAM: 8GB (16GB preferred for multitasking).

Internet Connection:

• High-speed internet connection (minimum 25 Mbps download and 5 Mbps upload).
• Backup internet option (e.g., mobile hotspot) in case of outages.

Headset and Microphone:

• Noise-canceling headset with a built-in microphone for clear communication.
• Optional: External microphone for improved audio quality.

Software Applications:

• CRM Software: Familiarity with CRM tools for managing leads and customer interactions.
• Communication Tools: Proficiency with VoIP software (e.g., Zoom, RingCentral) and instant messaging platforms (e.g., Slack, Microsoft Teams).

Data Management:

• Ability to use spreadsheets and word processing software (e.g., Microsoft Excel, Google Sheets) for data tracking and reporting.
• Familiarity with email marketing tools (e.g., Mailchimp) for outreach and follow-up.

Security Software:

• Antivirus software to protect against malware and cyber threats.
• VPN (Virtual Private Network) for secure access to company resources and data.

Technical Skills:

• Basic troubleshooting skills to address common technical issues (e.g., software glitches, connectivity problems).
• Ability to learn and adapt to new technologies and software quickly.

Backup Systems:

• Regular data backup solutions (e.g., cloud storage, external hard drives) to prevent data loss.

Ergonomic Setup:

• Comfortable workspace with an ergonomic chair and desk to support long hours of work.

Multitasking Ability:

• Proficiency in managing multiple applications and tasks simultaneously during calls.

These technical requirements ensure that a Telesales Agent can perform their duties efficiently and effectively from a remote location.