• Provide technical support and assistance to customers via phone, email, or chat.
• Diagnose and resolve technical issues related to software and hardware products.
• Collaborate with technical teams to enhance product support processes.
• Document customer interactions and maintain records of issues and solutions.
• Educate customers on product features and functionalities, ensuring a positive user experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology)
• Experience Level: Fresh Graduate (0–1 years)
• Skills and Competencies: Proficient in Time Management, Technical Support, Communication Skills, Technical Sales, and Problem-Solving Skills
• Responsibilities and Duties: Ability to work effectively in a team environment and independently as needed.
• Qualities and Traits: Strong analytical and troubleshooting skills with a customer-oriented mindset.