JOB TITLE: Italian Bilingual (Cebu)
WORK SET UP: Onsite in Cebu

Description

The Italian Bilingual role is responsible for providing language and technical support in a Service Desk or project environment. The role involves translating and interpreting business and technical documents between English and Italian, supporting meetings with clients and vendors, and ensuring clear, accurate communication.
Qualifications:

• Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (indicate language) and vice versa
• May require interpretation service during conferences or meetings with counterparts, clients, and vendors.
• Initiate and implement Quality Assurance and process improvement activities
• Assist in Capability Development of bilinguals by conducting coaching or language training activities
• Research, compile and learn business, tools and technical terminologies
• Use and contribute in strengthening translation tools to increase productivity
• Willing to be cross-trained on technical (SAP, Oracle, SFDC, Service Desk, etc.) or project management/support tasks
• Work with teams and diverse range of people
• Work in a Service Desk setting involving spoken and written communication in the foreign language (non-English)
•Work on a project as technical support (SAP, Oracle, SFDC, Service Desk, etc.)
• Other language-related tasks as may be defined and assigned from time to time
• Preferably a Bachelor’s Degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
• Able to effectively communicate, verbally and in writing, in both English and Italian language
• Experience in providing customer service, analytical testing, quality assurance testing, or other relevant experience
• Familiarity with MS Word, MS Excel, and MS PowerPoint
• Experience in analysis, troubleshooting, problem solving and project management
• Must be willing to work on holidays, weekends, shifting schedules and extended working hours
• Willing to work and relocate in Cebu, Philippines