Team Manager

Global Strategic

Дин70.2-87.7K[Monthly]
On-site - Bacolod3-5 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay

  • Insurance Health & Wellness

    HMO

  • Perks Benefits

    Company Equipment, Parking Space, Sleeping Quarters

  • Professional Development

    Job Training, Professional Development

  • Time Off & Leave

    Bereavement Leave, Parental Leave, Sick Leave, Vacation Leave

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Description

  • Lead and support a team of customer service or operations agents in meeting daily performance goals and client expectations.
  • Monitor team adherence to processes and quality standards, providing real-time feedback and encouragement.
  • Serve as the first point of contact for team members’ questions or minor operational issues, escalating more complex problems to the Supervisor.
  • Collaborate closely with client representatives by supporting communication and ensuring client concerns are addressed promptly through the team.
  • Assist in maintaining clear and timely communication between the team and the client to enhance service delivery and client satisfaction.
  • Participate in regular client meetings or calls as needed to stay aligned with client goals and provide operational updates.
  • Help coordinate team schedules and attendance to meet client requirements.
  • Support new hire onboarding by assisting with training and clarifying client-specific processes.


Requirements

  • Bachelor’s degree or relevant work experience in a BPO or customer service environment.
  • Previous experience as a Team Lead, senior agent, or coaching role preferred.
  • Strong communication and interpersonal skills with an emphasis on client collaboration and service.
  • Ability to motivate and guide team members while effectively liaising with client representatives.
  • Basic problem-solving skills and ability to escalate issues appropriately.
  • Experience working with US-based clients or in client-facing roles is a plus.


Key Account Management
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Pamela Henessy Palma

RecruiterGlobal Strategic

Active within three days

Working Location

Global Strategic. 12 Lacson St, Bacolod, 6100 Negros Occidental, Philippines

Posted on 22 July 2025

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Global Strategic

Unfinanced / Angel

501-1000 Employees

BPO & Call Center

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