Order Management:

• Receive and process customer orders through various channels (phone, email, online platforms, etc.). Ensure the completeness of order data, including product information, pricing, and shipping details.

Transaction Processing:

• Ensure smooth sales transactions, including invoice creation, payment collection, and payment verification.

Inventory Management:

• Monitor product stock, ensure item availability, and regularly update stock information.

Customer Communication:

• Respond to customer inquiries regarding products, orders, and shipping, as well as handle customer complaints or issues.

Report Generation:

• Generate sales, inventory, accounts receivable, and other relevant reports for evaluation and decision-making purposes.

Supporting the Sales Team:

• Provide administrative support to the sales team, including preparing sales documents, scheduling meetings, and assisting in the bidding process.

Maintaining Customer Database:

• Manage and update the customer database, ensuring customer data is always accurate.

Examples of Seller Admin Tasks on Various Platforms:

• Online Shop Admin:
• Manage orders, inventory, and shipping through online platforms (website, social media, marketplace).
• Marketplace Admin:
• Manage seller and buyer accounts, ensure product quality, oversee transactions and payments, and address customer complaints on the marketplace platform.

Skills Required for Seller Admin:

• Strong administrative skills (organization, time management, attention to detail).
• Good communication skills (verbal and written).
• Problem-solving abilities.
• Proficiency in using software (spreadsheets, databases, etc.).
• Customer service skills.
• Able to work independently as well as in a team.

General Qualifications:

• Education:
• Minimum of high school/vocational school or associate degree, with some companies accepting bachelor's degree graduates from various fields.
• Experience:
• Experience as an admin, sales support, or customer service is a plus, especially if related experience is present.
• Computer Skills:
• Proficient in Microsoft Office (Word, Excel, PowerPoint), and e-commerce platforms such as Shopee, Tokopedia, etc.
• Communication Skills:
• Strong verbal and written communication skills are essential for interacting with customers and the team.
• Organizational Skills:
• Able to organize and manage tasks efficiently, as seller admins often handle multiple tasks simultaneously.

Additional Useful Skills:

• Multitasking Ability: Able to handle various tasks simultaneously.
• Problem-Solving Ability: Capable of identifying and resolving issues that may arise during the sales process.
• Adaptability: Able to adapt to changes in sales platforms or company policies.

General Responsibilities of Seller Admin:

• Order Management: Processing orders, managing stock, and updating order information.
• Customer Communication: Responding to inquiries, providing product information, and handling customer complaints.
• Report Generation: Creating sales, stock, and store performance reports.
• Data Maintenance: Recording and maintaining sales and customer data.
• Managing Online Store: Updating product information, managing promotions, and ensuring smooth store operations.