Serve as the first point of contact for premium members, delivering outstanding service and ensuring a seamless, personalized experience. Your primary responsibility is to assist members with account-related inquiries, concerns, and requests. You will also collaborate with other departments as needed to meet member needs and foster a welcoming, service-oriented environment.

• Provide exceptional support and assistance to premium members
• Respond promptly and professionally to all member inquiries and requests
• Accurately document member interactions, requests, and follow-up actions
• Address member concerns and complaints with empathy and professionalism, ensuring timely resolution and satisfaction
• Coordinate with internal teams to fulfill member needs effectively
• Build strong rapport with members, recognizing returning visitors and anticipating their preferences

• At least a high school graduate (old curriculum or K-12).
• Must have at least 6 months of relevant experience in front desk assistance (customer service, receiving calls, assisting in inquiries, etc.).
• Excellent communication skills (written and oral).
• Proficiency in the English language.
• Must be open to shifting schedule.
• Available to work on-site.