Quality Analyst responsible for monitorimg and evaluating call center interactions to ensure quality and adherence to standards. Provides feedback and coaching to improve customer service performance.

Description / Requirements

Job title: Quality Analyst

Account: Travel Sales

Work set up: 100% Onsite at Cebu City

Work shift: Night Shift

Salary: Up to 34K but open salary negotiation

Start date: ASAP

Qualifications:

• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain

Essential Hiring Skills

1.Ability to Mentor agents and give feedback of calls monitored

2.Act as a Subject Matter Specialist

3.Participate in teleconferences and meetings initiated by the customer

4.Take ownership of issues and escalations

5. Ability to plan, prioritize, organize and communicate with client