Go further with Foundever™

Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. 

Summary of Responsibilities:

• Ensures that calls are handled professionally. 
• Provides direction and guidance to guarantee consistent achievement of key performance metrics. 
• Achieves, measures, reports and communicates metric goal attainment for assigned team. 
• Ensures accurate and timely communication of client and campaign issues to Manager Site Operations.
• Consistently achieves goals for number of call monitorings per week and scores for assigned team of customer 
  
  service agents. 
• Coaches, mentors and develops agent team for skills expansion and promotional opportunities. 
• Performs other duties as assigned.

Please refer to job description.