1. Lead, Manage and Make People Accountable including TPC (LMA) (R):

• Develop and implement strategic plans for property management to achieve organizational goals and improve operational efficiency.

• Lead, mentor, and develop a team of property management professionals, providing guidance, training, and support to ensure high performance and professional growth.

• Establish performance metrics, conduct regular performance evaluations, and hold team members accountable for their responsibilities and outcomes.

2. Customer Service Delivery (A):

• Serve as the primary point of contact for tenants and owners, responding promptly to inquiries, complaints, and emergencies to ensure high levels of customer satisfaction.

• Coordinate with service providers and contractors to ensure timely and high-quality service delivery, scheduling and overseeing property inspections and maintenance activities.

• Continuously seek feedback from tenants and owners, analyze service delivery processes, and implement improvements to enhance overall customer service.

3. Remarkable Customer Experience (RCX) (A):

• Foster positive relationships with tenants by organizing community events and activities, enhancing the overall living or working environment, and ensuring a remarkable customer experience.

• Implement initiatives to improve the living or working environment of properties, ensuring they are well-maintained and aesthetically pleasing.

• Gather and analyze tenant feedback to identify areas for improvement, developing and executing action plans based on feedback to enhance the customer experience.

4. Reports (R):

• Prepare and present regular reports on property performance, occupancy rates, and financial status to stakeholders, providing transparency and insights into property management operations.

• Analyze data to identify trends, opportunities, and areas for improvement, using data to inform strategic decisions and improve property management practices.

• Communicate effectively with property owners, investors, and senior management through detailed reports, ensuring they are informed about property management operations and performance.

5. Fund Management (A):

• Develop and manage property budgets, monitor and control expenditures, and oversee rent collection and financial transactions to ensure efficient fund management and financial stability.

• Ensure accurate and timely financial reporting and record-keeping, providing regular financial statements and updates to stakeholders.

• Identify opportunities to optimize property income and reduce expenses, providing recommendations for capital improvements and investments to enhance property value.

6. Policy Making:

• Develop and implement property management policies and procedures, ensuring they are aligned with legal requirements and industry best practices.

• Regularly review and update policies to ensure relevance and effectiveness, engaging stakeholders in the policy-making process to gather input and ensure buy-in.

• Ensure consistent enforcement of policies across all properties, providing training and guidance to staff on policy implementation and compliance.

Requirements

Educational Qualifications: Bachelor’s degree in Business Administration, Real Estate, Property Management, or a related field.

Experience Level: 3–5 years of experience in property management is required. Experience managing various types of properties (residential, commercial, industrial).

Skills and Competencies: Strong interpersonal and communication skills.

Skills and Competencies: Proven experience in residential and commercial property management.

Skills and Competencies: Excellent attention to detail in all tasks.

Qualities and Traits: Strong client relations capabilities and a proactive approach to tenant concerns.

Responsibilities and Duties: Familiarity with budgeting, financial management, and safety regulations in property management.