Dempsey Resource Management Inc.
· Provides direct, client-facing support for day-to-day account servicing needs to ensure smooth and efficient operations.
· Ensures accurate handling of account setup, updates, and maintenance, coordinating all necessary documentation and system inputs to maintain service integrity.
· Responds to client inquiries and concerns in a timely and professional manner, offering prompt resolution and consistent follow-through.
· Engages proactively with clients to support membership retention and renewals, reinforcing the value of healthcare services provided.
· Leads client onboarding and benefit orientation, including installation and clear explanation of service expectations to establish long-term trust and satisfaction.
· Coordinates closely with internal teams (e.g., underwriting, claims, finance, and provider networks) to deliver a seamless and high-quality client experience.
· Prepares and presents quarterly utilization reports with data-driven insights to help clients understand plan usage, manage costs, and make informed benefit decisions.
· Organizes and supports client engagement activities, such as Annual Physical Exams (APE), wellness programs, and health fairs, to promote preventive care and client satisfaction.
· Collects and acts on client feedback, identifying service gaps and recommending solutions to continually enhance the customer journey.
· Contributes to long-term relationship building, focusing on retention strategies and aligning client needs with organizational capabilities.
· Drives effective renewal negotiations by understanding client needs, aligning plan options with organizational goals, and presenting value-driven recommendations to secure long-term retention.
· Ensures the timely execution of all required documentation, including signed contracts and compliance with AMLA (Anti-Money Laundering Act) requirements, prior to the activation of medical policies and services.
Job Position: ACCOUNT SPECIALIST (Client Retention Front-end) - 1 URGENT
Monthly Salary: PHP 18,000
Work Schedule: Monday to Friday
Working Hours: 8:30 am to 5:30 pm
Work Location: Makati Office
Job Qualifications
· Bachelor’s degree holder / College Graduate.
· At least 1 year of experience in client servicing, preferably in HMO, insurance, or healthcare industries. Open for interested newbies.
· Proven skills in account management, including client relationship building, issue resolution, and retention strategies.
· Strong customer service orientation and problem-solving skills.
· Excellent verbal and written communication skills.
· High attention to detail and strong organizational abilities.
· Proficient in MS Office (Excel, Word, Outlook); experience with CRM systems is a plus.
· Ability to handle multiple accounts and meet deadlines in a fast-paced environment.
· Holds a valid driver’s license and is able to drive as needed for client servicing activities.
· Willing to work on-site
Others
Preferably a graduate in Business Administration, Marketing, Healthcare, or related fields.
HR Vilma Dempsey
Talent Acquisition ManagerDempsey Resource Management Inc.
Replied 2 minutes ago
San Lorenzo. San Lorenzo, Makati City, Metro Manila, Philippines
Posted on 10 July 2025
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