Process Excellence Lead

Account

Healthcare

Work Setup

Hybrid (3x onsite / week)

Work Shift

Night Shift

Salary

Up to 68K but open for salary negotiation

Start Date

TBD

The Process Excellence Lead is responsible for driving continuous improvement initiatives across operations by analyzing processes, identifying inefficiencies, and implementing best-practice solutions. The role focuses on process optimization, performance improvement, cost reduction, and quality enhancement using Lean, Six Sigma, or similar methodologies. The Process Excellence Lead partners with cross-functional teams to ensure process standardization, operational excellence, and alignment with business objectives.

Key Responsibilities

• Lead and drive end-to-end process excellence and continuous improvement initiatives across healthcare operations
• Analyze current state processes to identify inefficiencies, waste, risks, and improvement opportunities
• Apply Lean Six Sigma methodologies and tools to improve productivity, quality, cost, and customer outcomes
• Define, standardize, and monitor process metrics, KPIs, and SLAs to ensure operational performance
• Support new transitions by establishing process frameworks, metric definitions, issue tracking, and reporting mechanisms
• Conduct root cause analysis and implement sustainable corrective and preventive actions
• Facilitate process reviews, Kaizen events, and improvement workshops with cross-functional stakeholders
• Identify opportunities for process automation, assess feasibility, and support implementation and program management
• Utilize data analysis tools (Excel, Minitab, and analytics techniques) to drive fact-based decision making
• Ensure process documentation, standard operating procedures, and controls are established and maintained
• Partner with operations, quality, and leadership teams to drive adoption of best practices and change management
• Provide coaching and guidance on Lean Six Sigma concepts to stakeholders and project teams
• Support compliance, audit readiness, and quality standards within healthcare processes

Requirements

• At least 2 years in College / Preferred College Graduate Degree
• Selling point – The successful candidate will be trained for Six Sigma Black Belt Certification (company-paid)
• Required at least Lean Six Sigma Green Belt Certified
• 5–7 years of related work experience in process excellence / improvement
• Preferred healthcare industry experience but open to any industry exposure (manufacturing, engineering, etc.)

Key Skills Required

• Lean Six Sigma Black Belt Certified / MBB (from reputed certification bodies or companies)
• Deep knowledge in Six Sigma methodology & process improvement (at least 5 years of experience)
• New transition management (metric definition, SLA standardization, issue tracking, and reporting)
• Well-versed in Excel and Minitab
• Process automation knowledge in terms of identification and applicability, assessment, and program management
• Exposure in data analytics will be an added advantage
• Healthcare domain expertise (payer, provider, benefit configuration, etc.) is an advantage