Operation Duty Lead
Midea Corp
Job Description
Benefits
Allowances
Meal Allowance
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Description
- Oversee daily operations during duty shifts, ensuring the platform remains stable and efficient
- Manage customer service issues, respond to user feedback, and streamline service processes for improvement
- Track risk control data, identify unusual behavior, take prompt action, and report any incidents
- Respond quickly to emergencies and coordinate with technical and product teams to resolve issues
- Document shift activities, prepare operational reports, and provide improvement suggestions
- Assist in shift scheduling, including night shifts, to ensure full team coverage
Requirements
- A Bachelor’s degree or higher, preferably with experience in customer service or risk control
- Proficient in customer service workflows and knowledgeable with common solutions for user issues
- In-depth understanding of risk control, with the ability to analyze and address unusual transactions or behavior
- Excellent communication and collaboration skills to work effectively with cross-functional teams
- Excellent problem-solving abilities and strong decision-making skills in high-pressure situations
- Willingness to work on a rotating shift schedule, including night shifts.
- Amenable to start as soon as possible
Maiah Del Carmen
Recruitment Team LeaderMidea Corp
Working Location
8th, Manila Airport Condotels Cluster 4, 5, 6 Lobby 81 Newport Boulevard Condominium, Newport City, Pasay. Condominium, 81 Andrews Avenue, 81 Newport Blvd, Pasay, 1300 Metro Manila, Philippines
Posted on 21 March 2025
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