We’re Hiring: Atlassian Administrator!

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We are currently on the lookout for an Atlassian Administrator to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Atlassian Administrator

Work Arrangement: Work From Home

Location: Any CS Branch - Angeles, Mabalacat, Makati, Ortigas, Tarlac, Davao, Cebu

Schedule: Morning Shift

As an Atlassian Engineer (JSM & Assets Specialist), you will design, implement, and support enterprise-grade JSM and Assets configurations for our clients. You’ll work closely with project managers, consultants, and customer stakeholders to build tailored service management solutions, automate processes, and optimise the end-to-end Atlassian environment. 

You’ll also play a hands-on role in client implementations, migrations, integrations, and managed support, helping shape Corptec’s growing Atlassian practice. 

Key Responsibilities:

• Design and configure Jira Service Management (JSM) projects including request types, SLAs, queues, workflows, approvals, and automation rules. 
• Implement and optimise Assets (formerly Insight) to build and manage CMDBs for IT and non-IT assets. 
• Develop object schemas, custom attributes, relationships, and automation within Assets. 
• Integrate JSM with other tools (e.g., Confluence, Opsgenie, Microsoft Entra, Slack, or custom APIs). 
• Support Atlassian Cloud migrations and configuration of user access, permissions, and roles. 
• Deliver enhancements, automation, and scripts using Automation for Jira, ScriptRunner, and REST APIs. 
• Conduct discovery workshops with clients to gather and translate business requirements into Atlassian solutions. 
• Develop documentation, runbooks, and provide handover/training for customer administrators. 
• Provide Tier 2–3 managed support for Atlassian customers under managed service model. 
• Collaborate with internal Atlassian team to develop templates, best practices, and reusable configurations. 

Qualification and requirements:

• Atlassian certifications (ACP-420: JSM Projects, ACP-620, or ACP-520). 
• Experience with Atlassian Cloud to Cloud or Server to Cloud migrations. 
• Exposure to Opsgenie, Statuspage, or Bitbucket. 
• Experience in scripting languages (Groovy, Python, or PowerShell). 
• Background in ITSM, DevOps, or ITIL process implementation. 
• Familiarity with Connector apps like Elements Connect, Refined, or Tempo. 

Non-negotiable skills & requirements:

• 3+ years of hands-on experience as an Atlassian Administrator, Engineer, or Consultant. 
• Strong proficiency with Jira Service Management Cloud (or Data Center). 
• Proven experience designing and implementing Assets (Insight CMDB) including schemas, relationships, and automation. 
• Excellent understanding of service management processes (ITIL) and how they map to JSM. 
• Experience with Jira automation, ScriptRunner, and REST API integrations. 
• Understanding of user management and access control (Groups, Roles, Permissions). 
• Experience in migrating or integrating Jira and Confluence environments. 
• Solid problem-solving and analytical skills with strong attention to detail. 
• Exceptional communication skills — comfortable engaging directly with customers.