Atlassian Administrator

Cloudstaff

₱75-100K[Monthly]
Remote3-5 Yrs ExpBachelorFull-time
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Remote Details

Open CountryPhilippines

Language RequirementsEnglish

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

We’re Hiring: Atlassian Administrator!


Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!


We are currently on the lookout for an Atlassian Administrator to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!


Role: Atlassian Administrator

Work Arrangement: Work From Home

Location: Any CS Branch - Angeles, Mabalacat, Makati, Ortigas, Tarlac, Davao, Cebu

Schedule: Morning Shift


As an Atlassian Engineer (JSM & Assets Specialist), you will design, implement, and support enterprise-grade JSM and Assets configurations for our clients. You’ll work closely with project managers, consultants, and customer stakeholders to build tailored service management solutions, automate processes, and optimise the end-to-end Atlassian environment. 

 

You’ll also play a hands-on role in client implementations, migrations, integrations, and managed support, helping shape Corptec’s growing Atlassian practice. 

Key Responsibilities:

  • Design and configure Jira Service Management (JSM) projects including request types, SLAs, queues, workflows, approvals, and automation rules. 
  • Implement and optimise Assets (formerly Insight) to build and manage CMDBs for IT and non-IT assets. 
  • Develop object schemas, custom attributes, relationships, and automation within Assets. 
  • Integrate JSM with other tools (e.g., Confluence, Opsgenie, Microsoft Entra, Slack, or custom APIs). 
  • Support Atlassian Cloud migrations and configuration of user access, permissions, and roles. 
  • Deliver enhancements, automation, and scripts using Automation for Jira, ScriptRunner, and REST APIs. 
  • Conduct discovery workshops with clients to gather and translate business requirements into Atlassian solutions. 
  • Develop documentation, runbooks, and provide handover/training for customer administrators. 
  • Provide Tier 2–3 managed support for Atlassian customers under managed service model. 
  • Collaborate with internal Atlassian team to develop templates, best practices, and reusable configurations. 


Qualification and requirements:

  • Atlassian certifications (ACP-420: JSM Projects, ACP-620, or ACP-520). 
  • Experience with Atlassian Cloud to Cloud or Server to Cloud migrations. 
  • Exposure to Opsgenie, Statuspage, or Bitbucket. 
  • Experience in scripting languages (Groovy, Python, or PowerShell). 
  • Background in ITSM, DevOps, or ITIL process implementation. 
  • Familiarity with Connector apps like Elements Connect, Refined, or Tempo. 

Non-negotiable skills & requirements:

  • 3+ years of hands-on experience as an Atlassian Administrator, Engineer, or Consultant. 
  • Strong proficiency with Jira Service Management Cloud (or Data Center). 
  • Proven experience designing and implementing Assets (Insight CMDB) including schemas, relationships, and automation. 
  • Excellent understanding of service management processes (ITIL) and how they map to JSM. 
  • Experience with Jira automation, ScriptRunner, and REST API integrations. 
  • Understanding of user management and access control (Groups, Roles, Permissions). 
  • Experience in migrating or integrating Jira and Confluence environments. 
  • Solid problem-solving and analytical skills with strong attention to detail. 
  • Exceptional communication skills — comfortable engaging directly with customers. 
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Jorge Maximo

HR OfficerCloudstaff

Reply 0 Times Today

Posted on 20 October 2025

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