Technical Support & Troubleshooting

• Provide basic troubleshooting for company devices.
• Escalate advanced issues to the System Admin as needed.
• Assist employees with login issues, application access, and device usage.

Device Setup & Maintenance

• Assist with installation and setup of company devices under the supervision of the System Admin.
• Perform routine updates, checks, and upkeep of devices as directed.
• Support equipment preparation for new hires and collection from exiting employees.

Asset & Data Management

• Maintain accurate records of all company technology assets in the inventory system.
• Update trackers and sheets for device assignment, usage logs, and user activity as needed.
• Support data organization and help maintain structured filing/reporting systems.
• Assist in generating usage or device-related reports when requested.

Process & Compliance Support

• Follow established IT processes and assist in keeping process documents updated.
• Monitor for any device or system irregularities and report to the System Administrator.
• Assist in basic security practices, such as communicating reminders about device care, safe usage, and handling of sensitive information.

Collaboration & Assistance

• Support other departments with exporting data, generating simple reports, and updating trackers.
• Assist with basic setup of tools such as softphones, CRM accounts, and other essential software under guidance.
• Perform other related duties as assigned by the System Administrator or Management.

• Bachelor's degree in information technology, computer technology, or a similar field.
• At least two years experience as an IT coordinator or related role.
• Expertise in IT tools and concepts, such as operating systems and internet protocol suites.
• Solid knowledge of LAN/WAN configurations.
• Expertise in configuring and managing Apple iOS and Android devices.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good interpersonal skills and the ability to work with technical and nontechnical personnel.