IT Service Desk - Calamba City -6months to 1yr exp

Strategic Networks, Inc.

Дин26.5-35.3K[Monthly]
On-site - Laguna<1 Yr ExpBachelorFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Employee of the Month Award, Employee Recognition Program

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Accidental Death & Dismemberment Insurance, HMO

  • Time Off & Leave

    Sick Leave, Vacation Leave

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Description

  • Work location: CIP1, Canlubang Calamba City
  • Primarily work in a call-center type of work environment.
  • Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
  • Ability to work flexible hour/s or flexible shift
  • Determines requirements and/or root cause of technical issues by working with end-user.
  • Answers inquiries by clarifying issues; researching, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers.
  • Fulfills requests by clarifying desired information; researching, locating and providing information.
  • Maintains client database by entering information.
  • Keeps equipment operational by following established procedures; reporting
  • Ensure escalation situations are managed and corrected quickly and professionally
  • Drive customer satisfaction through service excellence
  • Ensure customer calls are properly logged for continuous improvement.
  • Learn to be proficient in service and repair of all systems (current, new and updates).
  • Prepare needed daily, weekly and monthly reports.
  • Handles a team or group of engineers
  • Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

Requirements

  • 1 year of relevant work experience required for this role
  • Expected salary: ₱17,000 per month
  • Casual/Temporary hours
  • Looking for candidates who are available to work anytime
  • Working rights required for this role
  • This job requires an immediate start


Technical SkillsTicket ManagementRemote Access Tool
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Huertas Ali

HR OfficerStrategic Networks, Inc.

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Working Location

102 Accuracy Drive, cor Excellence Ave, Carmelray Industrial Park 1. Carmelray Industrial Park 1, Wisdom Ave, Calamba, 4028 Laguna, Philippines

Posted on 25 February 2025

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Strategic Networks, Inc.

51-100 Employees

Information & Communication Technology

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