Job Responsibilities

1. Project Operations

Responsible for end-to-end operational management of WEB3 project launches, including project coordination, launch scheduling, collateral development, and event planning.

Coordinate with technical, product, marketing, and other teams to ensure projects are launched smoothly as scheduled.

Analyze the performance of launched projects, develop SOPs and data models, and continuously optimize launch efficiency and quality.

2. Campaign and User Operations

Plan, execute, and review business activation and viral campaigns (e.g., trading promotions, user acquisition events, holiday campaigns, etc.).

Develop user acquisition, retention, and engagement strategies based on user behavior data.

Familiar with user lifecycle management and capable of devising tailored operational plans for different user segments.

3. Customer Service and Announcement Support (Including Partner Support)

Provide standardized content support for marketing, announcements, customer service, and other teams for campaigns and launches.

Engage with B2B partners, offering operational support such as events, announcements, and copywriting, while maintaining strong partnerships.

Establish a feedback mechanism to ensure timely resolution and closure of user inquiries and partner requests.

4. Cross-Departmental Support and Business Alignment

Support cross-team collaboration for new project launches and other business areas.

Proactively identify issues in operational processes and drive resource integration and process optimization.

Assist in driving the company's key projects and special initiatives.

5. Product Operations (Including Competitive Research and Requirement Tracking)

Deeply understand WEB3 product logic and user scenarios, and propose operational strategies and product improvement recommendations.

Conduct regular competitive analysis and industry monitoring, delivering operational strategies and opportunity analyses.

Track new requirements related to operations and marketing tools, maintaining effective communication with the product team.

Qualifications

Associate degree or higher, preferably in Marketing, Economics, Operations Management, Finance, or related fields.

At least 4 years of experience in internet operations, platform product operations, or WEB3-related operations.

Proven experience in end-to-end event planning and execution, with a focus on user growth and user operations preferred.

Excellent cross-departmental communication and project management skills.

Strong data analysis capabilities, able to independently conduct post-mortems and formulate strategies.

Highly responsible with an ownership mindset, and adaptable to fast-paced work and flexible work arrangements.

Preferred Qualifications

Experience in operating or partnering with WEB3 platforms.

Background in the WEB3 industry and sensitivity to industry trends.

Familiarity with event operations, platform operations, marketing collaboration, or business development processes.

Proficiency in English or other languages to support international communications.