WFM Assistant Manager
Alldigi Tech Manila Inc.
Job Description
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Annual Appraisal, Employee Recognition Program
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, HMO
Others
Company Social Events
Perks Benefits
Sleeping Quarters
Professional Development
Professional Development
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Special Leave for Women, Vacation Leave
- Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.
- Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).
- Work closely with operations, training, and other teams to align workforce plans with company goals.
- Ensure agents follow their schedules and quickly address issues like lateness or absences.
- Use past data to predict call volumes and staffing needs, then create schedules to ensure the right coverage.
- Analyze call center data to find ways to improve efficiency and performance.
- Partner with managers and supervisors to solve staffing issues and operational problems.
- Keep open communication with agents, sharing timely updates about schedules or any changes.
- At least 3-5 years of RTA/WFM experience in BPO setting
- At least 2 years of handling Workforce Management Team
- Bachelor's/College degree or Associate Grad of any course or field
- Good Communication, Analytical and Problem-Solving skills
- Has good understanding of People Management
- Ability to multi-task, focus and complete reports for extended periods of time
- Attention to detail and high level of accuracy
- MS Excel, Word and PowerPoint proficient
Myla Penaflor
HR AssociateAlldigi Tech Manila Inc.
Working Location
10 West Campus. G2PV+4F8, Taguig, Metro Manila, Philippines
Posted on 22 July 2025
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Mary Joy VillaminRecruiter
Alldigi Tech Manila Inc.
501-1000 Employees
BPO & Call Center
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