• Assist customers with inquiries and provide support via online channels.
• Resolve issues and complaints efficiently while maintaining high customer satisfaction.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to ensure timely service delivery.
• Stay updated on product knowledge and service protocols to assist customers effectively.

Requirements

• Educational Qualifications: Bachelor’s degree in any relevant field.
• Experience Level: 1-3 years in a customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using customer service software and online communication tools.
• Qualities and Traits: Empathetic and patient approach to customer service.
• Responsibilities and Duties: Ability to work collaboratively in a team environment.