Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Create and implement workforce plans together with the Workforce Senior Manager that align with organizational goals
• End to end business delivery, develop and implement contingency planning, leading to coordination with all stakeholders to identify opportunity areas for service improvement and cost efficiency results
• Drive Business benefits through self-initiated projects and act as a Subject Matter Expert (SME) for Scheduling and Real-time management team
• Providing thoughts and direction to leadership with abilities to work hands-on, analysis projects
• Provide guidance and support to both real-time and scheduling team
• Review established performance objectives and maintained discipline within the team
• Lead and motivate teams to achieve high performance
• Develop and manage partnerships, and oversee relationships with external stakeholders, including operations, vendors, and business partners

What skills/attributes are a must have:

• 5+ years of experience in workforce management
• 5+ years of experience in leading an international team from (PH/US/IND) and implementing workforce strategies.
• 4+ years of experience with workforce management tools and principles
• Strong leadership and time management skills
• Excellent problem-solving and analytical abilities
• Effective communication skills, both written and verbal
• Ability to manage resources efficiently and meet deadlines
• Business acumen and understanding of industry trends
• Proficiency in MS Office and WFM Tools (IEX, Intradiem)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care must go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

#LetsGrow

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