The IT Service Desk Specialist is required provide first-level technical support to employees and business clients across the organization. The role involves handling IT incidents, service requests, and troubleshooting hardware, software, and network issues to ensure seamless operations and minimal downtime. The specialist delivers responsive, high-quality support aligned with service standards and organizational policies.

Description / Requirements

• JOB ROLE: IT SERVICE DESK - UPDATED CV is required
• YEARS OF RELATED EXPERIENCE: 2YRS TO 4 YRS
• BPO EXPERIENCE: 1 YEAR
• INDUSTRY | DOMAIN EXPERIENCE: Retail, Hospitality, Healthcare
• SITE LOCATION:Taguig
• SALARY: PHP 30K TO 45K
• MANDATORY: READY TO SUBMIT DIPLOMA | TOR, SSS HISTORY OF EMPLOYMENT

Qualifications

• Bachelor’s Degree or completed at least 2 years in college with no back subjects, Associate Graduate, College Graduate
• At least 2-5 years relevant ITSD experience is required
• One year BPO experience
• Experience in resolving tickets
• Ability to work independently and take initiative
• Strong communications skills, both written and oral
• Maintains strong attention to detail in high-pressure situations
• Willingness to work flexible hours when needed
• Immediate joiners are preferred
• Updated resume is required