IT Service Desk - Tier 2
Stark Asia Solutions Inc.
Job Description
Description
- An IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may also assist with system configurations, manage user accounts, and implement solutions to prevent future issues. They collaborate with other IT teams to resolve complex problems, ensuring a high level of service and user satisfaction.
- Work onsite - Eton Centris, Quezon City
- Graveyard Shift
Requirements
- Must be a college graduate
- Must have 2-3years of experience as a TSR or IT Service Desk
- Must have prior experience with Service Now or Active Directory
- Must have an IT Service Desk Level 2 support experience in a BPO setting
- Must be willing to work onsite
- Must be amenable to work in shifting schedules
Gienel Dela Puerta
HR Talent and CultureStark Asia Solutions Inc.
Working Location
Eton Centris .. Epifanio de los Santos Ave, cor Quezon Ave, Metro Manila, Philippines
Posted on 02 September 2024
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