IT Associate:

Duties & Responsibilities:

1. Monitors cards transactions 24/7, real time and ensures the bank’s approval rate is maintained at an acceptable level within industry average.

• Assists and resolve customer issues on card transactions.
• Coordinates with clients, acquiring banks and merchants thru all forms of possible channels to process authorization requests, validate transaction information and to confirm or cancel authorizations as long as within the bank’s policies/ guidelines.
• Informs, educates and advises the clients how to resolve declined transactions, if reason for the decline is beyond control of the bank.  
• Alerts the concerned unit if there are monitored interruptions in system which may impact processing of transactions.  
• Prepares daily report on declined and approved transactions per shift to monitor approval and decline rates.

2. Responsible for identifying high risk or potential fraud activities on account holders.

• Identifies suspicious transactions or activities thru the bank’s fraud monitoring tool and other channels (system, alerts, etc.). 
• Validates suspicious transactions while ensuring high-level of customer service when interacting with cardholders. 
• Decides on cases based on available information, transaction history, pattern and risk level. 
• Immediately escalates risk events as detected.
• Endorses confirmed unauthorized transactions to Fraud for investigation.

3.  Supports daily regular / manual and other special authorization requests.

• Processes bills payment authorizations, installment (postpay, balance transfer, cash out installment), closed loop transactions, LOA, ICL/TICL, reversals, etc. 
• Complies with required reports.

JOB QUALIFICATIONS:

• FRESH GRADUATES ARE ENCOURAGED TO APPLY
• Graduate of IT related courses
• Has excellent typing skills – Typing speed of 30 WPM or greater; 98% accuracy
• Has high regard on confidentiality and attention to detail
• Must be flexible / adaptable to changes (E.g. Change of Shift Schedule; etc.)
• Must possess multi-tasking skills
• Must have excellent verbal and written communication skills
• No derogatory record from previous employment
• Has analytical and problem-solving skills