• Facilitates seamless integration between the Back Office applications and the business lines

• Sees that production issues are responded to in a timely manner

• Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.

• Provides assistance to frontline tasks when the need arises.

• Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date.

• Maintains and updates technical documents and procedures.

• Keeps track of business operations documentation to ensure clear identification of the business issue.

• Manages coordination with the team.

• Prepares weekly maintenance and upgrading specific requirements.

• Provides support to IT analysis and development team.

• age is between 28-38 years old
• Is an IT graduate or Industrial Engineering or any related course
• Has at least 4 years’ experience as Application Support
• Knowledgeable in the documentation (e.g., process flow, UAT, user’s manuals, etc.)
• Has very good communication skills
• Has very good analytical skills
• Payment system knowledge is a plus.
• Must have SAP Materials Management knowledge.
• Aside from SAP, the candidate needs to have experience in supporting other Applications. 
• Candidate needs to identify what issues or tickets they are handling.
• Candidate needs to have experience in Ticketing Systems.