IT Technical Support
Strategic Networks, Inc.
Job Description
Benefits
Employee Recognition and Rewards
Employee of the Month Award
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, HMO
Time Off & Leave
Sick Leave, Vacation Leave
- Works hand-in-hand with Field Support Engineer, Dispatch and Service Desk team in attending and resolving all service request assigned per region/ area.
- Technical focal point, escalation for any question/ issues raised by Field Support Engineers during an on-site activity. This may require working outside business hours.
- Remotely or guide installations on our client’s IT Shared System.
- Respond and resolve incident tickets assigned by I.T. Dispatch Coordinators and Service Desk Engineer within the agreed SLA’s.
- Monitoring equipment, preparing purchasing requests for materials needed for each project and writing daily and monthly reports regarding maintenance work provided.
- Escalate service issues that cannot be completed within agreed Service Levels.
- Acts as hands and eyes for all network and server related requests or incidents.
- Maintains all I.T. equipment’s at client’s stores and offices by conducting proactive preventive maintenance.
- Provides support and troubleshooting to resolve all IT related issues locally or remotely from Stores, internal departments and external providers, vendors, or clients.
- Analyze issues and develop resolutions in a timely manner.
- Ensure escalation situations are managed, corrected quickly, professionally, and proper communicate with client regarding incidents, progress and notify impending changes or outages.
- Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
- Mentor and guides Field Support Engineer in providing solutions that help excellent customer experience.
- Take full responsibility and the required action for the assigned tasks.
- Meet and adhere to attendance requirements based on Service Level Agreement.
Mica Remoquillo
RecruiterStrategic Networks, Inc.
Reply 3 Times Today
Working Location
SM City Pampanga. East Wing) and, Olongapo-Gapan Road, Lagundi, Mexico, San Jose Rd, San Fernando, 2000 Pampanga, Philippines
Posted on 04 November 2025
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