Maintains, troubleshoots, and supports an organization's technology, handling hardware/software installation, network management, security, and end-user support (help desk) to ensure smooth, efficient, and secure digital operations, requiring strong problem-solving, communication, and technical skills across various systems like Windows, macOS, and cloud platforms. Key duties involve resolving user issues, configuring systems, monitoring networks, managing data security, and documenting technical processes.

Responsibilities

• Technical Support: Resolve end-user issues with computers, applications, and peripherals (hardware/software troubleshooting).
• System Maintenance: Install, configure, and maintain servers, networks (LAN/WAN), and cloud infrastructure.
• Network Management: Monitor network performance, implement security protocols, and manage firewalls/backups.
• Security & Compliance: Implement security measures, manage user access, and educate staff on best practices.
• Documentation: Create and update technical documentation, user guides, and system records.
• Technology Implementation: Assist with testing and deploying new hardware, software, and systems.