IT Service Desk & SNOC Analyst (WFH)
HR Spectacles
Job Description
- Provide first-line technical support and troubleshooting for a wide range of IT issues
- Resolve incidents and service requests through remote diagnosis and hands-on support
- Escalate complex issues to the appropriate teams and follow up to ensure timely resolution
- Document all interactions and maintain detailed records of reported problems and their solutions
- Continuously improve service delivery by identifying areas for process enhancement
- Assist in the implementation of new technologies and provide training to end-users
- Collaborate with cross-functional teams to ensure a seamless user experience
- Minimum 3 years of experience in an IT service desk or technical support role
- Strong problem-solving and analytical skills with the ability to think critically
- Excellent communication and interpersonal skills to effectively interact with clients
- Proficient in using remote support tools and IT service management platforms
- Working knowledge of common operating systems, software applications, and network protocols
- Ability to multitask and prioritise tasks in a fast-paced environment
- Degree in Information Technology, Computer Science, or a related field
Patricia Del Valle
Head of Talent AcquisitionHR Spectacles
Reply 1 Time Today
Working Location
Manila. Manila, Metro Manila, Philippines
Posted on 11 June 2025
Explore similar jobs
View more similar jobsIT Technical Support
Power Circle International, Inc.Дин30.9-34.4K[Monthly]
On-site - Manila<1 Yr ExpBachelorFull-time
Power CircleRecruiter
IT Engineers
Safari Rent A Car Inc.Дин68.8-77.3K[Monthly]
On-site - Manila3-5 Yrs ExpBachelorContract
Ezekiel Sto.DomingoHR Officer
IT Technical Support
Servicepro Multipurpose Coop (SPMC)Дин34.4-43K[Monthly]
On-site - Manila<1 Yr ExpBachelorFull-time
Servicepro Multi-purpose CooperativeTalent Acquisition Officer
Technical Engineer
aTOTAL Tech CorporationДин30.9-51.6K[Monthly]
On-site - ManilaFresh Graduate/StudentDiplomaFull-time
Atotal TechRecruiter
IT Technical Support
Argold Jobs Inc.Дин34.4-51.6K[Monthly]
On-site - Manila1-3 Yrs ExpBachelorFull-time
Angelo SepulvidaHR Officer
HR Spectacles
Other
51-100 Employees
Human Resources & Recruitment
View jobs hiring
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.