• Provide technical support to users by addressing hardware and software issues.
• Troubleshoot network connectivity problems and maintain system performance.
• Install, configure, and update software applications.
• Assist in maintaining IT documentation and inventory management.
• Collaborate with team members to enhance IT processes and support services.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or a related field
• Experience Level: 0–2 years
• Skills and Competencies: Strong problem-solving abilities and technical knowledge
• Responsibilities and Duties: Ability to assist users through phone, email, or in-person communication
• Qualities and Traits: Excellent communication skills and a customer-focused mindset
• Working Conditions: Office environment with some on-call support as needed