The Service Desk Transformation Consultant will be responsible for leading the transformation of service desk operations.

• Analyze current service desk processes
• Identify areas for improvement
• Implement best practices and new technologies
• Collaborate with cross-functional teams

Requirements

• Bachelor's/College Degree, preferably in IT field.
• Experience in transformation and solutions for Service Desk accounts
• At least 6-8 years experience in IT Service Desk
• Prior consulting and automation experience is a must
• Presales/solution experience will be an added advantage
• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders
• Applicants must be willing to work in Eastwood, Libis QC.
• Hybrid setup but will depend on business requirements.
• Should be flexible in working hours.