Company Overview

One Call Solutions is a leading in-house provider of comprehensive business solutions. We are dedicated to creating a supportive and thriving work environment for our employees by offering a unique "stay-in" arrangement. Our model is designed to eliminate the logistical and financial burdens associated with daily commuting and living expenses, allowing our team members to focus entirely on their professional growth and success.

At One Call Solutions, we believe that an employee's well-being is paramount. That's why we provide free, on-site accommodation and daily complimentary meals for all our staff. This is not a work-from-home setup; instead, it's a dynamic, collaborative on-site community where you live and work alongside your colleagues.

There are no collection fees or hidden charges for these benefits—they are an integral part of our commitment to our team.

• By removing the stress of rent, utilities, and daily food costs, we empower our employees to save more, enhance their skills, and enjoy a balanced lifestyle. Our "stay-in" model fosters a strong sense of camaraderie and teamwork, making One Call Solutions more than just a workplace—it's a supportive community dedicated to excellence.
• Provide exceptional customer service by addressing customer inquiries efficiently and effectively.
• Communicate clearly and professionally with customers via phone, email, or chat.
• Assist customers with product-related questions and resolve issues to ensure customer satisfaction.
• Document customer interactions and feedback accurately in the company's system.
• Collaborate with team members to improve processes and enhance the customer service experience.

The Human Resources plays a critical role in managing the full employee lifecycle, including talent acquisition, onboarding, employee relations, compensation, benefits, training, and compliance. This role serves as a key resource for both employees and management, fostering a positive and productive work environment aligned with the company's goals and legal requirements.

Key Responsibilities

1. Talent Acquisition & Onboarding

• Recruitment: Assist in developing recruitment strategies, create and post job descriptions, screen resumes, schedule interviews, and manage the Applicant Tracking System (ATS).
• Hiring & Onboarding: Extend job offers, conduct background checks, manage all new-hire paperwork, and coordinate and lead the new employee orientation and onboarding process to ensure a smooth transition.

2. Employee Relations & Development

• Employee Support: Serve as a primary point of contact for employee inquiries regarding HR policies, benefits, and general workplace issues.
• Conflict Resolution: Assist in resolving employee grievances and disciplinary issues, conducting investigations as necessary, and recommending appropriate corrective actions.
• Performance Management: Support the performance review process, including goal setting, feedback sessions, and providing guidance to managers on performance improvement plans.
• Training: Coordinate and administer employee training programs, including compliance, professional development, and management training.

3. Compensation, Benefits, & Administration

• Benefits: Administer employee benefits programs (e.g., health insurance, 401k, PTO), assist with open enrollment, and handle employee leave requests (e.g., FMLA).
• Payroll Support: Provide support for payroll processing, including tracking hours, managing deductions, and ensuring accurate and timely compensation.
• HRIS & Record Keeping: Maintain accurate, confidential employee data in the Human Resources Information System (HRIS) and personnel files, ensuring data integrity and compliance.

4. Compliance & Policy Management

• Legal Compliance: Ensure the company's HR policies and practices comply with all federal, state, and local employment laws and regulations.
• Policy Implementation: Develop, communicate, and enforce company policies and procedures, including maintaining and updating the employee handbook.
• Workplace Safety: Assist in implementing workplace safety programs and coordinating with management on workers' compensation claims.

Government and Regulatory Compliance

• Document Management: Prepare, submit, and maintain all necessary government-related employment paperwork, permits, and regulatory filings (e.g., tax forms, social security contributions, mandated health/safety forms, labor statistics reports).
• Compliance Monitoring: Stay up-to-date on changes to national, state, and local labor laws and regulations to ensure the company's policies and procedures remain compliant.
• Audit Support: Act as the primary point of contact for external and internal audits related to HR compliance and employee records.
• Record Keeping: Manage and maintain accurate, secure, and confidential employee files, both digital and physical, in line with legal retention requirements.

Employee Benefits Administration

• Benefits Enrollment & Changes: Manage the end-to-end administration of all employee benefits programs (e.g., health insurance, dental, retirement plans, paid time off, life insurance). This includes processing new enrollments, terminations, and changes in status.
• Liaison: Serve as the primary contact for benefits providers and vendors, resolving claims or issues that arise and ensuring smooth plan operation.
• Information Dissemination: Clearly communicate benefit options, eligibility, and plan changes to employees through orientations, presentations, and written materials.
• Leave Management: Administer employee leave programs (e.g., FMLA, sick leave, parental leave) in accordance with company policy and legal requirements.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 1+ years of proven experience as an HR Generalist, HR Coordinator, or in a similar role.
• In-depth knowledge of HR functions, best practices, and labor laws.
• Proficiency with HRIS/HRMS and Microsoft Office Suite (Word, Excel, PowerPoint).
• Exceptional communication and interpersonal skills with the ability to build effective working relationships at all levels.
• Ability to handle sensitive, confidential information with the highest degree of integrity and discretion.