We are looking for a Human Resource Manager who is passionate about building a strong, engaged, and high-performing team. This role is critical in shaping company culture, talent development, and employee experience while ensuring the company maintains adequate staffing levels to deliver exceptional service. The ideal candidate is a proactive leader, a culture builder, and an HR professional with experience in recruitment, coaching, training, team and culture development and schedule management. 

Culture & Engagement:

• Champion and foster a positive, inclusive, and wellness-focused company
• culture that aligns with the company's mission and values.
• Create a thriving workplace environment where employees feel valued,
• engaged, and motivated, making our company a sought-after employer.
• Cultivate a culture that attracts and retains top talent, ensuring alignment with
• company values and long-term business success.

Talent Acquisition & Recruitment:

• Proactively assess staffing needs and recruit top talents, including acupuncturists, massage therapists, estheticians, front desk concierge, sound
• Conduct online research of job candidates to ensure hiring the best candidates.

Hiring & Onboarding:

• Manage the full-cycle recruitment process, including job postings, recruiting campaigns, proactive talent searches, and candidate screening to attract top
• talent.
• Coordinate initial screening, interviews and facilitate hiring decisions, ensuring a seamless and efficient selection process.
• Oversee contract negotiation, onboarding, and integration, ensuring new hires are set up for success from day one.

Staffing & Schedule Management:

• Ensure optimal staffing levels to support seamless business operations while promoting work-life balance for employees.
• Oversee and manage employee shift schedules, ensuring appropriate coverage and efficiency.
• Proactively assess staffing needs, preventing understaffing while maintaining operational flexibility.
• Identify and address performance concerns, adjusting schedules as necessary to uphold service quality and team productivity.
• Strategically plan staffing adequacy, aligning workforce capacity with business demands to optimize efficiency and employee well-being.

Training & Development:

• Design and implement comprehensive employee training programs, coaching, and career development initiatives to enhance skills, support growth, and
• improve staff retention.
• Establish and maintain relationships with schools, training institutions, and industry organizations to create a strong talent pipeline and recruitment
• opportunities.
• Identify and recommend relevant training events, workshops, and professional development opportunities tailored to employees’ roles and career aspirations.

Employee Relations & Support:

• Act as the primary HR point of contact, addressing employee concerns with professionalism, confidentiality, and a solution-oriented mindset to foster a
• positive work environment.
• Develop, engage, and motivate staff by implementing employee recognition programs, fostering open communication, and providing ongoing support for professional growth and job satisfaction.

HR Operations:

• Liaison with external HR and payroll vendors to ensure accurate processing and full compliance with California labor laws and HR best practices.

Performance Management:

• Lead performance improvement processes (PIP) for employees who require additional support and development.
• Conduct regular discussions with staffs on client feedback and retention rate to ensure high-quality service and alignment with company’s standards.
• Provide coaching, mentorship, and constructive feedback to employees to enhance performance, engagement, and professional growth.

Special Projects & Initiatives:

• Lead all aspects of HR functions.
• Special assignments on people-culture-related projects set forth by senior management to drive continuous improvement in people management and
• workplace experience.

Non-negotiable skills & requirements:

• 8+ years of HR experience, including recruitment, employee engagement, training, and company culture development.
• Proven ability to attract, hire, and retain top-tier practitioners and support staff.
• Strong knowledge of California employment & labor laws (preferred).
• Experience managing shift scheduling and workforce planning.
• Ability to conduct online research and talent sourcing to find and engage the best candidates.
• Excellent communication and interpersonal skills to foster strong employee relationships.
• Hands-on and adaptable—comfortable in a fast-paced, startup-like environment.
• Self-motivated with a can-do attitude and a strong sense of ownership.
• Ability to multitask, problem-solve, and prioritize in a dynamic setting.
• Tech-savvy with proficiency in Microsoft Office and HR management platforms.
• Bachelor’s degree in HR, Business, Liberal Arts, or a related field required
• Prior experiences in working in US California time zone. 

Benefits and perks:

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Unlimited cash incentives for hired referrals