Responsibility/Functions:

· Handling chat and emails real time

· Monitor fraud alerts and provide data analysis support resolutions to lead fraud recovery processes

· Review and verify documents sent by clients for accuracy and authenticity

· Responding to emails regarding process updates and reports in the department.

· Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse

· Review and process escalated transactions in accordance with established standards and procedures

· Communicate with other departments with regards to Fraud Prevention and Compliance

· Interact with players who have concerns regarding their account, their deposits and with the website via communication tool available.

· Conducted player analysis for the highest withdrawals on a daily basis

· Sending of shift reports and escalations

· Identified behavioral patterns and classified according to risk scenarios

· Create and maintain reports of all loss prevention, and fraud investigation activities

· performed on a daily basis

· Assist and Review players Deposit and Withdrawal in lieu to their gaming transactions OR based on their actual monetary transactions to their account

Qualifications:

· At least 1-3 years of experience on the same level

· Proven working experience in related field

· Strong interpersonal and communication skills including the ability to interact with clients, upper management and law enforcement.

· IT skills.

· Ability to work independently with minimum supervision

· Honest and ethical with high levels of integrity and confidentiality

· Good attention to detail

· To be confident, trustworthy and able to work under pressure

· Good organization skills and has a strong decision-making skill

· Must be amenable to graveyard shift and possible work on holidays

· BS degree in a related field (e.g. insurance studies, criminal justice, risk management) or other relevant certification preferred (e.g. Certificate of Insurance Fraud Investigator) – Not required but a plus