• Content Creation: Develop product release notes, knowledge articles, how-to guides, and troubleshooting content that are clear, concise, and user-friendly.
• In-Product Walkthroughs: Create digital, interactive walkthroughs to support customer onboarding and drive product adoption when required
• Knowledge Base Management: Organize, update, and maintain the knowledge base to ensure its accurate and easily accessible for both customers and internal teams. Provide a quarterly review of articles to ensure content and quality.
• Cross-Functional Collaboration: Work with product, customer success, and other teams to ensure content is aligned with new features and customer needs.
• Continuous Improvement: Analyze feedback and data to optimize content and address gaps in customer knowledge or support.
  
  

• 3+ years of experience in technical writing, product documentation, or customer enablement.
• Strong ability to create clear, accessible content from complex technical details.
• Experience with knowledge base management and in-product help tools (e.g. Pendo).
• Excellent written communication and attention to detail.
• Ability to manage multiple projects and collaborate across teams.
  
  

• Experience with customer onboarding tools or training content (videos, webinars).
• Familiarity with knowledge base platforms like Salesforce Experience Cloud.

Please refer to job description.