Career Opportunity: Quality Analyst (Mobility Account)

Job Description:

What you'll do

• Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback
• Strive to achieve standards for quality and related KPIs are met and initiates improvement actions when necessary
• Facilitates communications, daily meetings, ongoing quality performance reviews, and calibration activities with team

Job Requirements:

• Completed at least 2 years in college
• Preferred: College Graduate of CEC, IT or any tech related courses
• At least 1 year QA experience for BPO setup
• Knowledgeable in doing Root Cause Analysis
• Experience handling blended campaigns (Voice, Chat, Email) is an advantage

Work set-up: Onsite | Ortigas Center, Pasig City