Team Leader
Enshored Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Life Insurance, HMO
Others
Company Social Events
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave
Description
- Supervise daily customer service operations and team performance.
- Train, mentor, and evaluate customer service representatives.
- Handle complex customer inquiries and resolve complaints.
- Implement service protocols to enhance customer satisfaction.
- Analyze service metrics and report on team achievements.
- Collaborate with other departments to improve service delivery.
Requirements
- Educational Qualifications: Bachelor's degree in Business Administration or related field.
- Experience Level: 1-3 years of supervisory experience in customer service.
- Skills and Competencies: Strong communication, problem-solving, and leadership skills.
- Working Conditions: Office environment with occasional extended hours to meet team goals.
- Qualities and Traits: Empathetic, proactive, and detail-oriented leader committed to team development.
Glenys Luz
Recruitment OfficerEnshored Inc.
Active today
Working Location
20th floor, The JMT Condominium Corporation. 27 ADB Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines
Posted on 11 July 2025
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